I don't think that anyone is trying to defend anyone. I think that we are trying to help people and we are using logic to do so. I've been playing games for longer than the average MOBA player has been on this planet, so I'm quite certain that I know the difference betwwen framerate issues and latency.
Maybe it is a problem strictly to do with servers, but it doesn't mean that it's solely Turbine's fault. There are a lot of little issues at play that could affect the situation.
Put in a ticket and help Turbine nail down the issue.