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  1. #1

    Unable to Redeem Account Referral Rewards

    My 5th friend just finished getting to level 10 today and I can't redeem the rewards. I can login, go to referral page, but once I select my region (North America) and click redeem, nothing happens. I've tried it in IE 11, Chrome and Safari and I don't get any response from the browser. What's up with that?

  2. #2
    Protector
    Join Date
    Apr 2014
    Posts
    1

    Re: Unable to Redeem Account Referral Rewards

    I have the EXACT same problem (europe)

  3. #3

    Re: Unable to Redeem Account Referral Rewards

    Same problem in europe, i've sent a ticket to the support, they replied and ask me to send my protector name and the protector's name of my friends with their level... Now i wait an answer, i'll post it here.
    Last edited by Mideul; 05-06-2014 at 06:39 AM.

  4. #4
    Turbine Customer Support IC_Alkaid's Avatar
    Join Date
    Jul 2013
    Location
    Boston, MA
    Posts
    14

    Re: Unable to Redeem Account Referral Rewards

    Sorry to hear! Please submit a ticket using the link in my signature and we can take a look.
    Infinite Crisis Support Page & Knowledge Base
    To request support, click "Ask for Help".
    English Account/Store Support is available 2pm - 6pm, Monday through Friday. (GMT -5).
    855-WBGAMES (855-924-2637)

    Follow us on Twitter @InfiniteCrisis



    You have failed this city.

  5. #5

    Re: Unable to Redeem Account Referral Rewards

    How long it will takes to have an answer from the support ? Cause i've sent a message last week, and the second (with the protector's name) two days ago ? I'm not in a hurry but i want my merit for some champs ^^"

  6. #6

    Re: Unable to Redeem Account Referral Rewards

    Oh ! I've retry to redeem and "tadaaaa" it works ! So in my case, it's resolved ! Don't know for CptBackfire and Blain !

 

 

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