The Matchmaking is still garbage, getting paired against a 5 stack of pros when your team doesn't even know how to play and don't have gambits or anything is killing this game.Thanks for all the replies, everyone! I guess I'll tackle some issues I think I'm hearing (though I know I won't get every single one!):
Bug Fixes and Timing - We try to stick to a regular cadence (6 weeks, for example) because we are trying to apply best software practices. This often means that even the tiniest fix goes through multiple proofing passes before it becomes outward facing. Now, we do make exceptions (they are what we call hotfixes) but they come at a VERY steep cost: they pull our QA attention away from testing the next major release in order to verify the hotfix. This can pay out in the short term, but it often means the next release really suffers, because it doesn't get the love and attention it would normally get. This isn't to say we won't ever hotfix issues, we just make sure they follow some very specific guidelines. Off the top of my head, those guidelines are: is it causing folks to not be able to play? Do we know how to fix it? Is the fix such a risk to stability that it needs more testing? Anyway, those are some of the things we try to consider before we hotfix anything. I can also say its never a single person's decision! There's a council of little blue people that must be appeased.
GD vs GH vs CC vs Queue time - As much as I love Fantus and Zag, they are still people. As people, they speak with their own perspective. I'm a person too: so now its my time to give you my perspective. I love all the maps we've made. My goal has been to ensure that each of them occupies a specific average time slot, so folks who want fast a furious action have a map, while others that want more strategic/baked to perfection experiences have their map too. I also feel like each and every map can be competitive... this is a PvP game after all, and team tactics are present in every map (Orbital Cannon, Doomsday Device, Raiders, etc). That said, I know that folks typically have a favorite map. I'm just glad its one of the maps in this game! We never made the decision to push specific maps, we just wanted to keep the combination of ELO based matchmaking and lower queue times. That combined meant that we had to make the decision to remove a map from the rotation simply due to population density. Don't worry! If we keep growing like we are, Coast City will make a triumphant return.
Balance Testing - Our game is getting more and more complex. Additionally, an ever growing chunk of players is getting better at the game than us. This is wonderful, as I personally love watching people be excellent at things... and very little is better than watching someone play a really good Aquaman/Blue Beetle/Sinestro. Sadly, this means that some of our changes simply can't be as perfect as we would like them to be. All I can really say is that we will continue to get better at this as time goes on! (there was one change that was so imba, we had to roll it back before you all saw it... so trust me when I say the process is getting better!)
Anyway, I hope that answers some questions/concerns!