This is a great post Cardell. I appreciate this 100% and i feel like the time i've personally invested as a player of IC has come back to me in a form of dev/community interactions and this pushed that a step further. As a very invested IC player i often get emotional about patches and changes as you well know and well for yall at the turbine offices this is your baby! We all want the same thing and i love what you did here by opening up and bringing us into that world.
My recommendation to you in the future is to keep doing this. I personally enjoyed reading what you had to say and seeing how you responded to a negative situation. If nothing else we improve and move past a bad patch, no biggy!