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Thread: No credits?

  1. #1
    Considering Harmony HotFudge's Avatar
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    No credits?

    Hi,

    for 2 consecutive games I got this weird screen where everything is red, no credis, exp or stats. And now it says my level is 0??

  2. #2
    The Best of the Brightest of the Best Mrlucho's Avatar
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    Re: No credits?

    What server are you on? And this already happened to you once, or is this the first time?
    If you are having tech issues, want to report a bug, report a player, your code isn't working or got any comment or feedback.
    GO HERE:
    http://support.infinitecrisis.com/ic.../ticketNew.asp

    Submit a ticket, to do all listed above and even more.


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  3. #3
    Protector Wurm_king's Avatar
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    Re: No credits?

    I have had that happen to me on one or two occasions when I lost my connection for a second or two or had really bad lag. you should still get the merit and everything, I have paid attention to what I had before and after each match and I got both merit and exp.

  4. #4
    Infinite Crisis QA Lead IC_Juicebox's Avatar
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    Re: No credits?

    Quote Originally Posted by HotFudge View Post
    Hi,

    for 2 consecutive games I got this weird screen where everything is red, no credis, exp or stats. And now it says my level is 0??
    Hello HotFudge! What server are you on? We are investigating this issue, would it be possible for you to get a screenshot the next time this occurs? The good news is that it just looks like you're level 0 - but you're actually still the correct level. Sorry for the trouble, but thank you for reporting the issue!

    Quote Originally Posted by Wurm_king View Post
    I have had that happen to me on one or two occasions when I lost my connection for a second or two or had really bad lag. you should still get the merit and everything, I have paid attention to what I had before and after each match and I got both merit and exp.
    What you said is correct - if you get disconnected during the match, your stats will not show up in the end of match scorecard but you will still be credited everything you earned. (as you've already learned!)
    If you experience a bug, please consider submitting a support ticket! IC QA reviews player submitted bugs daily. http://support.infinitecrisis.com/ic...?style=classic

    If you need to post a DxDiag, please follow the instructions here: https://www.infinitecrisis.com/forum...-post-a-dxdiag

  5. #5
    Infinite Crisis QA Lead IC_Juicebox's Avatar
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    Re: No credits?

    HotFudge, we believe we've fixed the issue that was causing some users not to get XP or merit after completing a match. If you are still experiencing this issue, please let us know!
    If you experience a bug, please consider submitting a support ticket! IC QA reviews player submitted bugs daily. http://support.infinitecrisis.com/ic...?style=classic

    If you need to post a DxDiag, please follow the instructions here: https://www.infinitecrisis.com/forum...-post-a-dxdiag

  6. #6
    Considering Harmony HotFudge's Avatar
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    Re: No credits?

    Quote Originally Posted by IC_Juicebox View Post
    HotFudge, we believe we've fixed the issue that was causing some users not to get XP or merit after completing a match. If you are still experiencing this issue, please let us know!
    Great! I haven't had an error in a couple of games now, so hopefully it is fixed. Thanks!

  7. #7
    Considering Harmony HotFudge's Avatar
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    Re: No credits?

    Hi,

    it is not fixed yet. This merger i think introduced this bug. I got 4 games in a row with this bug...lost in summary ~800 merit, XP and hours of play wasted. Please fix this ASAP.

  8. #8
    Infinite Crisis QA Lead IC_Juicebox's Avatar
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    Re: No credits?

    Quote Originally Posted by HotFudge View Post
    Hi,

    it is not fixed yet. This merger i think introduced this bug. I got 4 games in a row with this bug...lost in summary ~800 merit, XP and hours of play wasted. Please fix this ASAP.
    Did the matches that you didn't get merit/XP for occur today or at the time of the merge?
    If you experience a bug, please consider submitting a support ticket! IC QA reviews player submitted bugs daily. http://support.infinitecrisis.com/ic...?style=classic

    If you need to post a DxDiag, please follow the instructions here: https://www.infinitecrisis.com/forum...-post-a-dxdiag

  9. #9
    Protector Unilord's Avatar
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    Re: No credits?

    I can confirm that I had this happened yesterday, but only once, so the bug is still there but happens much less than before.

  10. #10
    Infinite Crisis QA Lead IC_Juicebox's Avatar
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    Re: No credits?

    Quote Originally Posted by Unilord View Post
    I can confirm that I had this happened yesterday, but only once, so the bug is still there but happens much less than before.
    Thanks, we are investigating.
    If you experience a bug, please consider submitting a support ticket! IC QA reviews player submitted bugs daily. http://support.infinitecrisis.com/ic...?style=classic

    If you need to post a DxDiag, please follow the instructions here: https://www.infinitecrisis.com/forum...-post-a-dxdiag

 

 

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