It’s the mission of the Infinite Crisis Moderation Team to provide a safe, positive, fun and friendly play environment for all of our customers. We believe that a positive play environment breeds a strong and unified community, and that building a friendly and helpful community from the beginning will help prevent the “toxic player stigma” that often becomes associated with highly competitive games.
What Constitutes a Toxic Player?
A toxic player, plainly stated, is any player within a game whose verbal response to live game situations is consistently negative, abusive, inappropriate and generally unwanted. This type of behavior often results in a war of words that detracts from the game experience that we want all of our customers to enjoy. Toxic players will sometimes cause such distress that they end up causing other players to respond and react in ways that they normally would not. The best way to deal with a toxic player is to not react and simply report them at the end of the match. We will work hard to keep players who show consistent abusive and toxic behavior out of the game, while also working hard to educate players who occasionally slip. We know that as humans we sometimes respond and react in ways that are not typical of our behavior and will always try to educate and warn first.
How to Report
It is important for us to provide all customers with a fast and effective way to report bad behavior. We accomplish this goal through the integrated “Report a Player” feature that’s available after every match. When viewing your stats in the post-match summary you will see an option that allows you to report another player. You also have the option to include a brief description of the problem; however that description is not required. Reporting in this way will send notification to the Infinite Crisis Moderation Team for immediate review. Keep in mind we will not provide information about any action taken against another player, so unlike other customer service tickets you will not hear back from us after submitting a report. We will be taking action against players who violate our Code of Conduct to ensure that our player environment is positive for all friendly and well intentioned protectors.
Bad behavior can also be reported by visiting support.infinitecrisis.com directly.
Types of Violations
There are a number of specific classifications for conduct violations that we want to discuss here. We’ve included a brief description of each violation type below.
Verbal Abuse is any chat behavior that is aggressively targeting a specific player or team with ongoing name calling, bullying, blaming, threatening language or hate speech.
Inappropriate Language is any communication that contains excessive expletives vulgarity and all forms of hate speech. Keep in mind that you can turn your profanity filter off/on via your options menu. We will not be taking action against non-targeted language that’s automatically blocked by our profanity filter. If you see language that should be blocked by the profanity filter, but is not, please let us know and we’ll look into adding that language to our filter system.
AFK/Leaving is undesirable behavior in any team game. We understand that real life always trumps a game, but please be sure that appropriate time is available to play through a full game session without needing to leave or go AFK. We understand that emergencies will and do occur, so a single report of this behavior will never result in disciplinary action; however repeated and ongoing AFK/Leaver/Rage-Quit behavior will result in disciplinary action.
Intentional Feeding is when a player repeatedly and intentionally allows the other team to score a kill. This is sometimes done to “troll” a friendly team by giving the enemy team an easy win.
Assisting the Enemy Team is when a player verbally provides strategic or tactical information to the enemy team over chat. This behavior will help the enemy team achieve victory and is another form of anti-competitive and toxic behavior.
Tensions often run high in ranked play. This is a place where players go to compete at their highest possible level and the place where they expect the highest level of teamwork and cooperation. This means that even if a player hasn’t displayed toxic behavior in any other play mode, they may display that negative behavior in ranked play. A couple quick things to keep in mind – “raging” on your team in ranked play or being toxic in any way will generally lower your team’s chance of obtaining victory by a significant margin. This sort of response will pull your teammates attention from the task at hand (winning the match) to chat drama. That being said, it’s perfectly fine and acceptable to give constructive feedback to teammates. Something along the lines of “Hey, next time maybe trying running that champion with Stolen Power X instead of Stolen Power Y”. This sort of feedback shouldn’t cause drama or any other situation that will hinder your team’s ability to successfully communicate during the match.
In addition to this more general information I wanted to talk about “Pick Order vs. Call Order”. The first person on the team (top of the screen) will always be the first to pick. Pick Order is then ordered going down the list (while switching between teams). The first-pick player is also responsible for champion bans. In our current setup, this is also the player who has the highest current rank on the team. We still encourage communication between teams and ranked players should understand a variety of roles if they want to be successful. That being said, the order of picks determines who gets to play which champions, regardless of who “calls” a specific champion in chat.
Open Discussion for All Protectors
This thread will remain open for the community to discuss our moderation plan and our mission to create and foster a positive play environment for all players. Feel free to provide feedback, ask questions, make suggestions and discuss.